Chrissy Durcak started Dispatch as a cold brew bike delivery service in Montreal before running the city's first coffee truck for two years and finally opening brick and mortar locations in 2014. Today the roastery operates cafes in Montreal and Toronto, with an e commerce and subscription service that by 2022 accounted for nearly half of all revenue, reaching customers across over 400 Canadian cities. Roasting happens in house in Montreal with partner Pat Latreille, and each coffee receives its own personalized profile done in small batches with fresh roasting every week. Sourcing is deeply values driven: by 2020, 73% of coffee came from smallholder farmers, nearly half of their supply chain relationships support women led operations, and the team publishes transparency reports while donating pricing data to Emory University's Specialty Coffee Transaction Guide. Single origin beans come from Colombia, Honduras, Guatemala, Mexico, and Ethiopia, with a mission centered on establishing minimum prices above the cost of production.